Our Policies
At H3art 2 Hearts , we are committed to maintaining the highest standards of service across all our offerings. Our policies are designed to ensure a seamless, safe, and professional experience for all our clients. Below are the key policies for our Live Scan, CPR Training, and Personal Support Services.
Live Scan Fingerprinting Policies
Confidentiality and Privacy:
- We strictly adhere to privacy laws and regulations to protect your personal information.
- All data collected during the fingerprinting process is encrypted and securely transmitted to the appropriate authorities.
- Personal information is not shared with third parties without your explicit consent, except as required by law.
Accuracy and Compliance:
- Our technicians are trained to ensure accurate fingerprint capture and submission.
- We comply with all federal, state, and local regulations regarding live scan fingerprinting.
- Any issues with fingerprint submissions will be promptly addressed, and re-scans will be offered if necessary.
Appointment and Cancellation:
- Appointments are recommended to ensure timely service.
- Cancellations or rescheduling should be made at least 24 hours in advance to avoid any fees.
CPR Training Policies
Certification and Curriculum:
- Our courses follow the latest guidelines and standards set by recognized certifying bodies such as the American Heart Association.
- Participants who successfully complete the training will receive certification valid for two years (or as specified by the certifying body).
Safety and Conduct:
- All training sessions are conducted in a safe and professional environment.
- Participants are expected to adhere to the instructions provided by the trainers and to engage respectfully with fellow trainees.
- Any safety concerns during the training should be immediately reported to the instructor.
Cancellation and Refunds:
- Course fees are refundable if cancellation is made at least 48 hours before the scheduled class.
- No refunds will be issued for cancellations made less than 48 hours before the class or for no-shows.
- Rescheduling is allowed up to 24 hours before the class without any additional fees.
Personal Support Services Policies
Confidentiality and Respect:
- We respect the privacy and dignity of all our clients and handle all personal information with the utmost confidentiality.
- Our support staff are trained to provide compassionate and professional assistance tailored to individual needs.
Quality and Reliability:
- We are committed to delivering high-quality support services that meet the specific requirements of our clients.
- Our staff undergo continuous training to stay updated with best practices and standards in personal support.
Scheduling and Availability:
- Services are provided based on scheduled appointments to ensure that each client receives the attention they deserve.
- We request that any changes to scheduled appointments be communicated at least 24 hours in advance.
Feedback and Complaints:
- We value feedback from our clients and encourage open communication to improve our services.
- Any complaints or concerns will be addressed promptly and professionally.
Contact Us
For any questions or more information about our policies, please feel free to contact us at 1-844-H2H-2026 We are here to assist you and ensure that your experience with H3art 2 Hearts is positive and satisfactory.